Thank you for visiting and shopping on our website. Below you can see our terms and conditions that constitute our Exchange and Refund policy.
Process of replacement of goods
If goods of improper quality have been sold to a costumer and if that kind of product has a production or manufacturing defects, and the seller has not established preconditions of its defects or the delivery item doesn’t correspond to the picture and/or description on website, so the costumer has right to demand to replace it with a similar product or with another one (model, brand) in compliance with recalculation of the purchase price.
The requirements of costumer shall discussed and the goods of improper quality shall replaced, where the mentioned goods have not been used, their marketable appearance, consumer properties, labels, as well as the sales or cash register check provided to the consumer with the sold goods are preserved.
In all cases, the customer must check the goods on-site of delivery before deliveryman. If the buyer receives the goods, and then there appears a problem with the purchased product, ‘’Dream Cosmetics’’ LLC does not responsible for it.
In other cases, according to Resolution N77 from 30.01.2002 of the Government of RA “On approving the list of non-food products, not to be exchanged for similar goods” sold perfume and beauty products are not subject to exchange.
Returns
All products bought from Wella stores or Wella.am website are eligible for a refund. You have 14 calendar days to return an item from the date of purchase. To be eligible for a return, item must be unused and in it’s original packaging. In order to receive a refund customer need to represent the receipt as a proof of purchase.
Refunds
If the refundable item corresponds to all the points mentioned above money will be refunded via the same payment method with which purchase was processed. If the purchase was authorized online via credit card, money will be refunded on the same card within 1 or 2 business days, depending on the bank of the card.
Order cancellation
The order can be canceled before it’s delivery. If the delivery on the way, order cannot be canceled.